All packages are shipped in plain boxes or bubble packs with the return address marked as SHIPPING DEPARTMENT.
It will not indicate the origin or contents unless required for international customs purposes. Our business name, “The UniVersiTOY", is not used anywhere on the outside packaging. Tracking All orders include tracking numbers. Your tracking number will be emailed to you once your order is shipped - usually within 1-2 business days of placing your order. Missing or Lost Parcels The UniVersiTOY is not responsible for the reimbursement, replacement, or re-shipment of parcels that are deemed missing or lost. Each parcel receives a tracking number. You can file a claim for missing packages with USPS or UPS (whichever provider your package is assigned)
Please ensure you provide us with the correct address. Your address is copied exactly as provided onto your shipping label. The UniVersiTOY is not responsible for misdirected packages as a result or incorrect information being input on the order page. We cannot change or update an address once the item has been processed.
If the carrier does not deliver an order and it is returned to us, we will automatically refund the cost of the item minus the shipping costs. You are free to order a new, replacement order at any time. International orders Any duties or customs on international orders will be the responsibility of the receiver. Please be aware of any laws in your area which could affect the timely delivery of your order. We are not responsible for items that the authorities confiscate. We cannot be held accountable for items that are considered illegal in your place of residence. In the event of a package being returned due to improper address or inability to deliver, there may be an additional charge to have the package re-shipped. The UniVersiTOY ships to the following international destinations: Australia, Austria, Belgium, Canada, Denmark, Finland ,France, Germany, Greece, Hungary, Iceland, Italy, Japan, Jersey, Luxembourg, Malta, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom At the Secure Checkout page, you‘ll see the ordered item’s description, its price, and delivery time. Where available, you can also choose a faster delivery method for each item on your order for an additional fee. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order.