💬 GENERAL ENROLLMENT
Q: What exactly is The Universitoy?
A: It’s where pleasure meets higher learning — an adult boutique and lifestyle campus built for exploration, education, and fun. Think of it as your favorite online university… minus the homework, plus the satisfaction. 💋
Q: Do I need to create an account to shop?
A: Nope! You can browse, add to cart, and check out as a guest. But if you want your grades (order history) saved, enrolling with an account earns extra credit.
Q: Are you a safe and legit company?
A: 100%. We’re U.S.-based, SSL-secured, and only partner with verified, high-quality brands. Your trust — and privacy — are top of the class here.
📦 ORDERS & SHIPPING
Q: How long does shipping take?
A: Most orders ship within 1-2 business days. Delivery time depends on your chosen method at checkout. You’ll get tracking info the moment your package hits the road.
Q: Is the shipping discreet?
A: Absolutely. Every order leaves the campus in plain packaging labeled only “Shipping Department.” No logos. No clues. No awkward mailroom moments.
Q: My order says delivered, but I don’t see it — help!
A: Start by checking with family members, neighbors, or the front desk. If it’s still missing, contact the carrier with your tracking number. We’ll assist you if there’s an issue but cannot replace parcels marked “delivered.”
Q: Do you ship internationally?
A: Yes — to over 20 countries worldwide! Just be sure your country’s import laws allow adult products before ordering. Duties and taxes are the customer’s responsibility.
💳 PAYMENTS & BILLING
Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure payment gateways. No checks, IOUs, or love letters (yet 😉).
Q: Will the charge show up with your name on my bank statement?
A: Nope — statements show a generic billing name for your privacy. Nothing that would make a roommate raise an eyebrow.
Q: Do you charge sales tax?
A: Only where required by law — it’ll be calculated automatically at checkout.
🔁 RETURNS & EXCHANGES
Q: Can I return my order?
A: Some items can be returned within 14 days if unopened, undamaged, and sealed in original packaging. Email returns@theuniversitoy.com for an RMA before sending anything back.
Q: Can I return toys or personal items?
A: Sorry, for health and hygiene reasons, intimate items can’t be returned or exchanged — even unused. Choose carefully, and we’ll make sure you’re happy with your next pick.
Q: What if my item arrived damaged or incorrect?
A: Email support@theuniversitoy.com within 24 hours with photos or a short video of the issue. We’ll replace or correct it ASAP.
📏 PRODUCTS & SIZING
Q: Are your toys body-safe?
A: Every product comes from trusted manufacturers and passes strict safety checks. If it touches your skin, it’s safe for your sin. 😉
Q: How do I pick the right size or fit?
A: Check each product’s size chart or description before opening the seal. If you’re unsure, email us — the Dean’s assistants are great at sizing up situations.
Q: Do you test or review your products?
A: We curate products based on verified quality, material safety, and user feedback. Our goal: 100% A+ satisfaction rates.
🔒 PRIVACY & DISCRETION
Q: How do you keep my information private?
A: We never sell or share your info — period. Your data is protected with secure encryption and stored privately in-house.
Q: What shows up on my package or receipt?
A: Packages come from “Shipping Department” and receipts use generic billing — The Universitoy name never appears on labels or credit-card statements.
Q: Will anyone know what I ordered?
A: Only you, us, and maybe your lucky partner. Everything is packaged and billed with top-tier discretion.
🎪 THE UNIVERSITOY EXPERIENCE
Q: Who is the Dean of Desire?
A: Our guiding voice — confident, witty, and deeply committed to higher learning in pleasure. Some say it’s an attitude more than a person. 😉
Q: What makes The Universitoy different?
A: We mix education, entertainment, and empowerment. It’s not just shopping — it’s exploring, laughing, learning, and feeling good about what you buy.
Q: Can I suggest products or topics for “Campus Buzz”?
A: Absolutely! We love student feedback. Drop us a note through The Dean’s Office contact form with your ideas or requests.
